Terms of service

These Terms of Service (“Terms”) govern your access to and use of the SILHEAR website, products, and services. By visiting our site or purchasing from us, you agree to be bound by these Terms.

SILHEAR delivers premium earwear designed to elevate ear health through precision engineering, refined design, and advanced acoustic performance.

ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction or have provided consent for a minor to use this site under your supervision.

You may not use our products for any unlawful or unauthorised purpose, nor violate any applicable laws, including intellectual property laws.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted.

You agree not to reproduce, duplicate, sell, or exploit any portion of the Service without express written permission.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content is provided for general information only and should not be solely relied upon.

We reserve the right to modify site content at any time without obligation to update information.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices and product offerings are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We are not liable for any modification, price change, suspension, or discontinuation.

PRODUCTS OR SERVICES

SILHEAR products are designed for hearing protection and enhanced sound experiences. They are not medical devices unless explicitly stated.

We reserve the right to:

Limit sales by region or individual
Discontinue products at any time
Adjust product descriptions or pricing without notice

We do not guarantee that product quality will meet every individual expectation.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse or cancel orders, including those that appear fraudulent or placed by resellers.

You are responsible for updating your account details promptly.

REGISTRATION

To access certain features, you may be required to create an account.

You are responsible for:

Maintaining confidentiality of your account credentials
All activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

PAYMENT

All payments must be completed at checkout using approved payment methods.

Prices are listed in South African Rand (ZAR) unless otherwise stated.

You authorise SILHEAR to charge your selected payment method for all purchases made.

OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or endorsement.

Your use of these tools is entirely at your own risk and discretion.

THIRD-PARTY LINKS

Our site may include links to third-party websites. We are not responsible for their content, accuracy, or practices.

Use of third-party services is at your own risk.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit feedback, ideas, or content, you agree that SILHEAR may use it without restriction.

We are not obligated to:

Maintain submissions in confidence
Provide compensation
Respond to submissions

You agree not to submit unlawful, abusive, or infringing content.

PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy and applicable South African data protection laws, including POPIA.

ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.

PROHIBITED USES

You are prohibited from using the site:

For unlawful purposes
To violate intellectual property rights
To transmit harmful code
To harass, abuse, or discriminate
To interfere with security features

Violation may result in termination of access.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

SILHEAR provides products and services “as is” and “as available.”

We do not guarantee uninterrupted, secure, or error-free service.

To the maximum extent permitted by law, SILHEAR is not liable for:

Indirect or consequential damages
Loss of data, profits, or revenue
Misuse of products

Our total liability is limited to the purchase price of the product.

INDEMNIFICATION

You agree to indemnify and hold SILHEAR harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Service.

SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions remain valid and enforceable.

TERMINATION

We reserve the right to terminate or suspend access to our Service at any time without notice if you violate these Terms.

All obligations and liabilities incurred prior to termination will survive.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and SILHEAR and supersede any prior agreements.

OTHER IMPORTANT TERMS

Failure to enforce any right or provision does not constitute a waiver.

These Terms do not create any partnership, joint venture, or agency relationship.

GOVERNING LAW & ARBITRATION; WAIVER OF CLASS ACTION CLAIMS

These Terms are governed by the laws of South Africa.

Any disputes arising from these Terms will be resolved through binding arbitration where permitted by law.

You agree to resolve disputes individually and waive any right to participate in class action claims.

CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms at any time. Changes will be effective upon posting.

Continued use of the Service constitutes acceptance of updated Terms.

CONTACT INFORMATION

For questions regarding these Terms:

Email: support@sillhear.com
Company: SILHEAR (Pty) Ltd.

ACCESSIBILITY STATEMENT

SILHEAR is committed to providing a website experience that is accessible and inclusive.

If you experience any difficulty accessing our content or services, please contact us so we can support you

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